ORDERS & PAYMENT

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at Support@thedripsoul.com.

How do I cancel the order I have placed?

• Tap on “My Orders” section under the main menu of our Website and then select the order you want to cancel. The ‘Cancel’ option will only be available before your order is shipped. If you are facing an issue, please email us at Support@thdripsoul.com and we will sort it for you.

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

• We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at support@thedripsoul.com and immediately call us on our number so that we can add it before the order is shipped if the order get shipped then we can’t do anything . Please note that the character limit for the note is 250 characters.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

How to place an order?

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Drip Soul account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How do I know if my order was placed successfully?

• Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
• You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

How do I check the status of my order?

• To find out when your order is arriving, you need to first log in to your account. Click on the Menu Bar.
• Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS or call. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp or call.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@thedripsoul.com, we will see what we can do to help.

SHIPPING & TRACKING

Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order.

How long will it take for my order to be delivered?

• Orders in India, once shipped, are typically delivered in 3-7 business days in metros, and 6-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Are there any additional shipping charges?

The Drip Soul provides FREE shipping for all orders above ₹445 in India. A shipping charge of ₹50 is payable only on orders below ₹445. Minimum order value should be ₹199.

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund your amount to your account which will reflect within 24-48 hours of initiation.

MISCELLANEOUS

Sale price

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

Are gift certificates refundable?

Gift certificates are non refundable.

Try the product

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@thedripsoul.com.

Will I automatically receive marketing emails from you after registration?

You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email

RETURNS, REFUND & EXCHANGE

How i Get my refund ?

• The Drip Soul offers you customized products. Our product specially customized and stitch personally & specially for you because of these refund won’t be possible & become difficult for us but we are working on our TDS Wallet feature for Refund that allows you to shop in our website with our TDS Coins ,in which you conveniently utilize your refund funds directly from the wallet for purchases at our shop. This seamless process ensures a hassle-free experience, giving you more flexibility and ease in transactions. Stay tuned for the launch and enjoy a smoother shopping experience with our upcoming TDS wallet feature. Terms and conditions apply.

What are the terms of the exchange policy?

• Customer can apply for exchange within 3 days after an order has been delivered to you, through an email “support@thedripsoul.com” our customer service executive connect with you, Once your grievance will confirm by our customer service executive and accept your grievance for exchange you have to personally ship the product to our mentioned return Address Because At that time we do not have reverse pickup facility for our products, But we are working on it and in future you can also enjoy our reverse pickup facility, As these charges are two-way; we request our customers to pay for one way charge. i.e you have to pay shipping charges for one way. After confirm that we receive your return parcel by our stock executive staff we can ship your exchange product.
• Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

How do I create a exchange request?

To exchange your order, you will need to log in to your account and follow the steps:

• You can email us on support@thedripsoul.com

I have created a exchange request. When will the product be picked up?

• Customer can apply for exchange within 3 days after an order has been delivered to you, our customer service executive connect with you, Once your grievance will confirm by our customer service executive and accept your grievance for exchange you have to personally ship the product to our mentioned return Address Because currently we do not have reverse pickup facility for our products, But we are working on it and in future you can also enjoy our reverse pickup facility, As these charges are two-way; we request our customers to pay for one way charge. i.e you have to pay shipping charges for one way. After confirm that we receive your return parcel by our stock executive staff we can ship your exchange product.
• PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

When will I get my exchanged product delivered?

• Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 3-7 business days in metros, and 5-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

What are the terms of the Return Policy?

The Drip Soul offers you customized products. Our product specially customized and stitch personally & specially for you because of these return won’t be possible & become difficult for us to get return our product.